Damaged, missing or wrong books are replaced or refunded.
If a book arrives damaged, or isn't what you ordered, reply to your order email within 7 days of delivery with a photo. We'll send a replacement if we have one, or refund that book.
Sometimes the distributor sends us fewer copies than we ordered. If we can't fill part of your order, we refund those books right away and email you. The rest of your order ships as normal.
You can cancel a pre-order yourself until its order cutoff (see pre-orders). Once a book has shipped or been picked up in good condition, we can't take it back.
Refunds go back to the card you paid with and usually arrive in 5–10 business days.
